FAQs
You can pay using the method that fits you best (cash at our office, installments or online payment using your credit/debit cards).
You can see the car online through realistic photos of the car from all angles posted on the website or the photos included in the inspection report. This will allow you to examine all parts of the car both inside and outside to assess its condition before making a purchase.
We offer the most reliable and easy methods for buying used cars. We are also committed to providing used cars with the highest level of inspection to ensure that customers are aware of all the details. We strive to make the experience of buying any used car from KARCEL easy, fast, and guaranteed.
All offered prices that you place or the “Buy Now” prices mentioned for each car are inclusive of all fees and taxes.
You can buy it from the”Buy Now” button directly, or you can offer a price that fits your budget to the owner.
Through the inspection report detailing the car's condition, covering 250 inspection points. Additionally, on business days, you can contact KARCEL's support team to answer all inquiries and assist you with any step of the purchase process from KARCEL via: Mobile/Whatsapp:01271111659 Email: info@karcel-eg.com.
After completing the payment process using the best method for you, we will take care of the ownership transfer process for you, making it easy and secure.
You will be notified at every stage of the offering system either by email, SMS or Whatsapp. Additionally, you can always check your account at the website to see offers placed on cars you are buying.
You can apply for car financing through one of our financing partners. Through them, you'll have access to various flexible and easy financing options. You can contact our team to determine the financing options that are suitable for you with one of our partners. Your case will be handled by our team and will be assessed by the financing institution, while keeping you updated through every step and providing all the necessary support.
There are no fees at the price offer stage, but a deposit is required to ensure the commitment of offers being placed in case accepted by the seller. This amount is fully refundable whether the car owner accepts the offer or not and is only deductible if you decide not to proceed with the purchase after the seller accepts your offered price. Additional fees may apply for transferring the amount, depending on the payment method used. Check the terms and conditions for more information.
We have a team of experts in the used car market who evaluate the car's price based on market data and the results of the 250-point inspection report. This ensures that customers get a fair market price without paying more than the fair price.
This is usually agreed upon prior to finalizing the ownership transfer process.
At the start, you can propose a price for a car, beginning with the lowest acceptable amount. If someone offers more, their price becomes the starting price. You can raise your offer, but it must exceed the latest offer to win the car. Watch the offering period closely; it is usually only a few days.
Karcel is a fully digital platform for buying and selling used cars in Egypt. Our mission is to make selling your car easy, fast, and secure. We handle the entire process from inspection and professional photography to listing in a competitive auction and ensuring you get paid safely.
You list your car on our platform, and we take care of the rest: inspection, photography, professional marketing, and auctioning to serious buyers to get you the best price.
Absolutely. Security is our top priority. We handle all legal procedures, verify buyers, and ensure you get paid directly by Karcel safely and quickly.
We’re not just an ads platform. Karcel fully manages the selling process for you. From inspection to negotiation to payment we are your selling partner, not just a platform.
The process is simple. Register your car details on our website or Karcel app, and one of our sales representatives will contact you to explain the steps and help you choose the right package.
We have three packages (Basic, Premium, Elite) designed to suit all needs, from simple auction listing to full sales management with a dedicated expert.
Once your car is listed, it enters a live auction for a set time. During that period, serious buyers place competing offers, and you can track all bids in real-time through your account.
In advanced packages, we help you price your car based on a thorough inspection report, current market data, and similar model pricing to ensure a fair and competitive asking price.
No, the final decision is always yours. You are not required to accept any offer that doesn’t meet your expectations.
It’s a comprehensive check of over 200 points in the car, done by certified technicians. The inspection report builds buyer trust, justifies the asking price, and significantly speeds up the selling process.
The cost depends on the package you choose, starting from EGP 150 for the Basic package.
Yes, a small commission is applied upon successful sale. Your sales representative will explain all the details transparently.
We guarantee you receive the full payment directly into your bank account from Karcel, offering complete security with no need for cash dealings.
Yes, in the Premium and Elite packages, Karcel fully guarantees your payment after the sale is confirmed.
Karcel’s team assists and facilitates all the legal steps related to ownership transfer and registration, saving you time and effort.
With the Elite package, you won’t need to meet any buyers. Your assigned sales expert will manage all communication and negotiation. In other packages, it’s up to you.
You can easily renew your package to continue listing your car in the auction. Our team will also analyze the situation and provide recommendations.
You can track everything easily through your account on our website or by downloading the Karcel app on your phone.
For iPhone: https://apps.apple.com/sa/app/karcel/id6747533825For Android: https://play.google.com/store/apps/details?id=com.karcel.app
Our customer service team is always available to support you. In addition, a dedicated sales agent will be assigned to you. You can contact them directly from your Karcel account using the three-dot menu on your listing to open a direct chat with your assigned expert.
Yes, the inspection is completely free with no fees whatsoever if you sell the car through KARCEL.
you will be provided with of the inspection report, and it will be uploaded to our website.
The car's valid license in the name of the owner With the presence of either the car owner or a representative.
Market Prices of Used Cars during the Selling Period Features of the Car including Model, and Year of Manufacture Condition of the Car Based on Inspection report.
Manufactured from 2010 to the present. Mileage doesn’t exceed 160,000 kilometers(except for some models) Only passenger cars The car must have a valid license and valid traffic license Traffic license must be registered in Cairo or Giza.
You can reach out to our support team to schedule a right time and location for you.Your car will be inspected by specialized engineers.
At KARCEL, we take all necessary measures to ensure a smooth, seamless, and fair selling process. Therefore, we require all participants, whether sellers or buyers, to pay a refundable security deposit to guarantee their commitment. This deposit is refundable unless either the seller or the buyer fails to proceed after the buyer's offer is accepted.
The car is inspected by a team of specialized engineers and technicians using the latest technologies and tools to provide a comprehensive and detailed inspection report about the car.
The pricing evaluation of the car is confirmed based on a technical assessment. Then, you will be contacted to agree on the minimum and maximum expected selling price according to the fair market value and the inspected condition of the car.