Job Summary:

Personal Assistant duties and responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors, and providing general administrative support to our employees. Previous experience as a Front Office Manager or Office Administrator would be an advantage. A successful Personal Assistant should also have experience with a variety of office software (email tools, spreadsheets, and databases) and be able to accurately handle administrative duties. Ultimately, the Personal Assistant should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation

Key Responsibilities:

• Schedule meetings and appointments

• Organize the office layout and order stationery and equipment

• Maintain the office condition and arrange necessary repairs

• Partner with HR to update and maintain office policies as necessary

• Organize office operations and procedures

• Coordinate with the IT department on all office equipment

• Ensure that all items are invoiced and paid on time

• Manage contract and price negotiations with office vendors, service providers, and office lease

• Manage office G&A budget, ensure accurate and timely reporting

• Provide general support to visitors

• Assist in the onboarding process for new hires

• Address employees' queries regarding office management issues (e.g., stationery, hardware, and travel arrangements)

• Liaise with facility management vendors, including cleaning, catering, and security services

• Plan in-house or off-site activities, like parties, celebrations, and conferences

Requirements:

• Proven experience as a personal assistant or in a similar administrative role.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and relevant software.
• Ability to handle multiple priorities with a proactive approach.

Preferred Qualifications:

Depending on the industry and individual responsibilities of an admin, managers may choose to assign and measure different types of KPIs. Some of the common ones you can expect across roles include:

1. Coordination KPIs:

• Showing understanding and importance of reviewing the entire schedule
• Gathering and communicating necessary information for attendees and agendas
• Assembling travel itineraries
• Coordinating travel and accommodations for conferences
• Scheduling meetings with time between to ensure promptness

2. Communication KPIs:

• Writing clear and specific emails
• Proofreading and editing written communication materials
• Taking diligent notes of phone conversations or messages
• Preparing effective daily reports or updates
• Providing helpful input
• Delivering messages promptly and clearly

3. Support KPIs:

• Arranging daily meetings to discuss priorities and meetings for the day
• Documenting daily achievements and to-do lists at the end of the day
• Ensuring the manager has reports and information needed to complete work
• Increasing the manager's productivity by attending meetings and taking notes
• Ensuring company and employee information is easily accessible

4. Motivation KPIs:

• Setting clear and measurable personal goals
• Proposing creative solutions for how they might assist their manager

Job Summary:

We are looking for a friendly and dedicated Customer Service (CS) Representative to join our team. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and providing information about our products and services

Key Responsibilities:

• Build and maintain strong relationships with customers using various communication channels, including phone calls, emails, live chat, and social media platforms
• Utilize CRM software and tools to create, monitor and document all customers’ interactions and profiles
• Understand customers' needs, preferences, and pain points to provide personalized assistance and support
• Respond promptly to customer inquiries and complaints aiming to resolve issues and ensure customer satisfaction
• Coordinate and schedule vehicle inspections for customers who wish to sell their cars through the platform
• Gather and analyze customer feedback, identifying trends, recurring issues, and areas for improvement
• Share customer insights and suggestions, contributing to the enhancement of the platform and customer experience
• Collaborate with cross-functional teams to implement customer-centric improvements and optimize the overall service quality

Requirements:

• 2 – 5 years of experience in the customer service, customer care, CRM, sales support or a related field
• Familiarity with the automotive market is advantageous
• Excellent written and verbal communication skills
• Proficiency in using CRM software, customer support platforms, social media moderation and other digital tools
• Strong analytical and problem-solving skills to address customer issues and find suitable solutions
• Effective prioritization and time management skills to handle multiple customer requests and meet deadlines
• A team player who can collaborate with cross-functional teams, such as sales, operations, and technical support, to ensure a seamless customer experience
• Very Good English Language Skills - Spoken and Written

Job Summary:

We are looking for a highly motivated and experienced Automotive Trader Manager to join our team at Karcel. Trader Manager is responsible for overseeing the trading operations within the automotive industry, including the buying and selling of vehicles. This role involves analyzing market trends, developing pricing strategies, and managing supplier and dealer relationships to drive profitability.

Key Responsibilities:

●Study the market and prepare a detailed action plan for monthly and annual targets by trader category for the territory assigned

●Approach prospect traders and pitch the platform’s concept, services and value for traders to convert them into successful partners

●Responsible for developing and maintaining a strong mind share with the key account customers and maximizing company’s business, with long term win-win partnership as the foundation.

●Prepare weekly and monthly trader performance report

●Managing the image and standard of quality service provided by the platform

●Monitor all the competitors activities and market dynamics

●Maintain a close relation with the traders’ key people

●Act as a point of contact between the platform and trader accounts within territory

●Act as a consultant of the traders when it comes to trading decisions through the platform

●Renewal of the contracts

●Follow up the implementation of due diligences within my area of responsibilities

●Apply the entire ethical approach and code of conduct values

Requirements:

●Minimum 1 Year Sales or Business Development experience preferably within the automotive industry fleet or B2B sectors

●Ability to plan, organize, and implement a range of sales promotion programs and/or events

●Ability to communicate effectively, both orally and in writing

●Ability to coordinate and organize meetings and/or special events

●Excellent communication, interpersonal and conflict resolution skills

●Demonstrated ability to cultivate an extensive network of contacts

●Ability to negotiate and manage contractual arrangements

●Automotive technical and commercial knowledge