Job Summary:

Personal Assistant duties and responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors, and providing general administrative support to our employees. Previous experience as a Front Office Manager or Office Administrator would be an advantage. A successful Personal Assistant should also have experience with a variety of office software (email tools, spreadsheets, and databases) and be able to accurately handle administrative duties. Ultimately, the Personal Assistant should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation

Key Responsibilities:

• Schedule meetings and appointments

• Organize the office layout and order stationery and equipment

• Maintain the office condition and arrange necessary repairs

• Partner with HR to update and maintain office policies as necessary

• Organize office operations and procedures

• Coordinate with the IT department on all office equipment

• Ensure that all items are invoiced and paid on time

• Manage contract and price negotiations with office vendors, service providers, and office lease

• Manage office G&A budget, ensure accurate and timely reporting

• Provide general support to visitors

• Assist in the onboarding process for new hires

• Address employees' queries regarding office management issues (e.g., stationery, hardware, and travel arrangements)

• Liaise with facility management vendors, including cleaning, catering, and security services

• Plan in-house or off-site activities, like parties, celebrations, and conferences

Requirements:

• Proven experience as a personal assistant or in a similar administrative role.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and relevant software.
• Ability to handle multiple priorities with a proactive approach.

Preferred Qualifications:

Depending on the industry and individual responsibilities of an admin, managers may choose to assign and measure different types of KPIs. Some of the common ones you can expect across roles include:

1. Coordination KPIs:

• Showing understanding and importance of reviewing the entire schedule
• Gathering and communicating necessary information for attendees and agendas
• Assembling travel itineraries
• Coordinating travel and accommodations for conferences
• Scheduling meetings with time between to ensure promptness

2. Communication KPIs:

• Writing clear and specific emails
• Proofreading and editing written communication materials
• Taking diligent notes of phone conversations or messages
• Preparing effective daily reports or updates
• Providing helpful input
• Delivering messages promptly and clearly

3. Support KPIs:

• Arranging daily meetings to discuss priorities and meetings for the day
• Documenting daily achievements and to-do lists at the end of the day
• Ensuring the manager has reports and information needed to complete work
• Increasing the manager's productivity by attending meetings and taking notes
• Ensuring company and employee information is easily accessible

4. Motivation KPIs:

• Setting clear and measurable personal goals
• Proposing creative solutions for how they might assist their manager

Job Summary:

Karcel is seeking a creative and talented UX/UI Designer to join our team on a part-time basis. This role is key to enhancing user experience and creating intuitive, visually appealing interfaces for our digital car marketplace platform. You’ll work closely with our development team to design and refine interfaces that bring seamless experiences to our users. This position requires on-site presence two days a week at our Maadi office.

Key Responsibilities:

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• Design Engaging Interfaces: Develop responsive and visually compelling interfaces for web and mobile platforms.
• Enhance User Experience: Dive deep into user needs and behaviors to optimize every touchpoint.
• Prototype & Visualize: Create wireframes, mockups, and interactive prototypes to bring design ideas to life.
• Collaborate with Developers: Work closely with the development team to ensure a smooth and integrated user experience.
• User Testing & Feedback: Conduct usability testing, analyze feedback, and continuously refine the platform.
• Stay Updated: Keep up with the latest trends in UX/UI and apply best practices to our designs.

Requirements:

• Proven experience in UX/UI design with a portfolio showcasing previous work.
• Proficiency in design tools like Figma, Sketch, Adobe XD, or similar.
• Strong understanding of responsive design principles and user-centered design.
• Ability to work collaboratively with cross-functional teams.
• Availability to work on-site in Maadi two days per week.
• Excellent communication and problem-solving skills.

Job Summary:

We are seeking an experienced and strategic Product Manager to lead and oversee the development and management of our product. The Product Manager will play a critical role in defining the product vision, working closely with cross-functional teams including engineering, marketing, and sales, and ensuring that the product meets the needs of our customers and business goals.

Key Responsibilities:

1. Product Strategy & Roadmap:
   • Define and communicate the product vision and strategy in alignment with the company's overall goals.
   • Develop and maintain the product roadmap, setting clear objectives and priorities.
   • Collaborate with stakeholders to ensure product alignment with market needs and business goals.
2. Product Development:
   • Work closely with engineering, design, and marketing teams to develop, launch, and iterate on product features.
   • Manage the product lifecycle from concept to launch, and continually optimize post-launch.
   • Create product specifications and user stories for the development team.
3. Market Research & Analysis:
   • Conduct market research and competitive analysis to understand customer needs, market trends, and opportunities.
   • Gather feedback from users and internal teams to continuously improve the product.
   • Stay updated on industry trends and best practices to ensure the product remains competitive.
4. Cross-functional Collaboration:
   • Partner with marketing, sales, and customer support to drive product adoption and growth.
   • Coordinate with the technical team to manage product timelines and ensure successful delivery.
   • Work with stakeholders to communicate product vision, progress, and results.
5. Product Performance & Metrics:
   • Set key performance indicators (KPIs) and track product performance.
   • Analyze product usage data to make informed decisions on future product improvements.
   • Present reports and recommendations based on data analysis to senior management.

Requirements:

• Bachelor's degree in business, engineering, or related field. MBA is a plus.
• 3+ years of experience as a Product Manager, ideally in a tech or e-commerce company.
• Proven track record of managing all aspects of a successful product lifecycle.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to present complex concepts to non-technical stakeholders.
• Experience with Agile methodologies and tools like Jira or Trello.
• Strong understanding of product management software (e.g., road mapping, analytics).

Job Summary:

We are looking for a friendly and dedicated Customer Service (CS) Representative to join our team. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and providing information about our products and services

Key Responsibilities:

• Build and maintain strong relationships with customers using various communication channels, including phone calls, emails, live chat, and social media platforms
• Utilize CRM software and tools to create, monitor and document all customers’ interactions and profiles
• Understand customers' needs, preferences, and pain points to provide personalized assistance and support
• Respond promptly to customer inquiries and complaints aiming to resolve issues and ensure customer satisfaction
• Coordinate and schedule vehicle inspections for customers who wish to sell their cars through the platform
• Gather and analyze customer feedback, identifying trends, recurring issues, and areas for improvement
• Share customer insights and suggestions, contributing to the enhancement of the platform and customer experience
• Collaborate with cross-functional teams to implement customer-centric improvements and optimize the overall service quality

Requirements:

• 2 – 5 years of experience in the customer service, customer care, CRM, sales support or a related field
• Familiarity with the automotive market is advantageous
• Excellent written and verbal communication skills
• Proficiency in using CRM software, customer support platforms, social media moderation and other digital tools
• Strong analytical and problem-solving skills to address customer issues and find suitable solutions
• Effective prioritization and time management skills to handle multiple customer requests and meet deadlines
• A team player who can collaborate with cross-functional teams, such as sales, operations, and technical support, to ensure a seamless customer experience
• Very Good English Language Skills - Spoken and Written

Job Summary:

We are looking for a highly motivated and experienced Automotive Trader Manager to join our team at Karcel. Trader Manager is responsible for overseeing the trading operations within the automotive industry, including the buying and selling of vehicles. This role involves analyzing market trends, developing pricing strategies, and managing supplier and dealer relationships to drive profitability.

Key Responsibilities:

●Study the market and prepare a detailed action plan for monthly and annual targets by trader category for the territory assigned

●Approach prospect traders and pitch the platform’s concept, services and value for traders to convert them into successful partners

●Responsible for developing and maintaining a strong mind share with the key account customers and maximizing company’s business, with long term win-win partnership as the foundation.

●Prepare weekly and monthly trader performance report

●Managing the image and standard of quality service provided by the platform

●Monitor all the competitors activities and market dynamics

●Maintain a close relation with the traders’ key people

●Act as a point of contact between the platform and trader accounts within territory

●Act as a consultant of the traders when it comes to trading decisions through the platform

●Renewal of the contracts

●Follow up the implementation of due diligences within my area of responsibilities

●Apply the entire ethical approach and code of conduct values

Requirements:

●Minimum 1 Year Sales or Business Development experience preferably within the automotive industry fleet or B2B sectors

●Ability to plan, organize, and implement a range of sales promotion programs and/or events

●Ability to communicate effectively, both orally and in writing

●Ability to coordinate and organize meetings and/or special events

●Excellent communication, interpersonal and conflict resolution skills

●Demonstrated ability to cultivate an extensive network of contacts

●Ability to negotiate and manage contractual arrangements

●Automotive technical and commercial knowledge

Key Responsibilities:

• Managing day-to-day operations including but not limited to:
• Scheduling car inspections and coordinate with the inspection department
• Follow up with platform users for fees payment
• Communicating with platform users during inspection appointments and ensuring a smooth and hassle-free inspection
• Taking inspection reservation calls, providing all necessary information for customers and booking inspection appointments after fees payment
• Liaising between different departments to ensure smooth operations and excellent customer service
• Preparing sales contracts and managing deal closures with platform users according to the company’s procedures and policies.
• Managing the R/T team to secure smooth transactions finalizing all legalities in compliance with the Egyptian Laws.

Requirements:

•  Minimum 2-3 years of experience in operations coordination or similar roles
•  Excellent time management and multitasking skills
•  Excellent communication and people management skills
•  Excellent problem-solving skills
•  Proficiency in Microsoft Excel and Word
•  Professional use of both Arabic and English Languages
•  Highly self-motivated and self-disciplined personality with the ability to work under pressure
•  Cairo or Giza resident